Delivery Policy:

Estimated Delivery Time
We aim to process all orders within 24 hours.

Orders received after 12:00 PM (Monday–Saturday) will be processed and shipped within 2–3 business days, subject to successful verification of customer information.

Within UAE (City Limits): Deliveries are typically completed within 24–48 hours after dispatch.
Outside City Limits: Deliveries are typically completed within 48–72 hours after dispatch.

Shipping & Delivery Policy

We are committed to ensuring timely and reliable delivery for all our customers.

Order Processing

Orders received after 12:00 PM (Monday–Saturday) will be processed and shipped within 2–3 business days, subject to successful customer information verification.
Orders received on weekends or public holidays will be shipped on the next working day, once verification is complete.
Delivery Timelines
Within UAE (City Limits): Packages are delivered within 24–48 hours after dispatch.
Outside City Limits: Packages are delivered within 48–72 hours after dispatch.
Our courier partner will contact you once the shipment has been collected to coordinate a suitable delivery time.

Order Tracking

Once your package is handed over to our courier partner, you will be contacted to schedule delivery. If a tracking number is available, it will be updated in your order details.

Delivery Rates & Destinations
Within UAE:
Orders above AED 250 qualify for free shipping.
Orders below AED 250 incur a flat shipping fee of AED 25.
Outside UAE: Please contact us at info@sheebaonline.ae to check delivery availability and rates for your location.

Out-of-Stock Items

All orders are subject to product availability. While we strive to maintain accurate inventory, items may occasionally sell out. In such cases, we will contact you with the following options:

Ship the out-of-stock item once it becomes available (no additional delivery charges if the full order is prepaid).
Replace the item with an alternative of equal value.
Cheque on Delivery

This option is available only for wholesale orders placed with an LPO from schools and organizations in the UAE. Prior approval is required. For details, please contact us at info@sheebaonline.ae.

Special Instructions

At checkout, you may include any notes or special instructions regarding your order in the provided text box.

Damaged Goods

If your order is damaged during transit, please contact us immediately at info@shopusonline.ae so we can promptly resolve the issue.

This policy ensures a smooth shopping and delivery experience for all our valued customers.